Privacy Policy

Privacy Policy


Effective Date: November 10, 2018

PLEASE NOTE: Our privacy policy may be updated from time to time and without prior notice to you to reflect changes at this website. We will indicate at the top and changes are effective upon posting. If you do not agree with this privacy policy, please do not provide any information to FertileWell or use any of the services or products of offered or provide on any of the websites referred to in this privacy policy.

This Privacy Policy describes the types of personal information FertileWell and our subsidiaries and affiliates (collectively, “FertileWell”, “we” or “us”) collect about individuals through our website and mobile apps (collectively, the “Services”). It includes how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

What Information We Collect:

We collect your information from you  in conjunction with your use of the Services, you may provide personal information to us in various ways. The types of personal information we collect include:

  • Contact information,  such as, your name, email address, shipping address, postal code, telephone number, and personal ID,
  • user generated content related to product reviews, comments, questions and answers;
  • payment information, such as, your credit or debit card information
  • details you provide through contests, sweepstakes and surveys;
  • social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services 
  • other personal information contained in content you submit on the Services, such as through our “Contact Us” feature or other customer support tools; and
  • Country/region and language preference based on mobile device settings and/or IP;
  • IP address, device, operating system, and browser information that we detect.

How We Use Your Information:

We use your Personal Information and Non-Personal Information to:

  • Process a purchase made online;
  • Process a return or exchange of a previously purchased item;
  • establishing and managing your account;
  • communicating with you about your account or transactions and sending you information about features and enhancements;
  • processing claims in connection with our products and services, and keeping you informed about the status of your order;
  • posting your product reviews and managing our Reviews program;
  • improving and customizing your experience with the Services, including providing recommendations based on your preferences;
  • identifying and authenticating you so you may use the Services;
  • marketing our products to you and providing you with promotions, including special deals, coupons, discounts and chances to win contests;
  • responding to your requests and inquiries and providing customer support;
  • operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);
  • protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities;
  • communicating with you about changes to our policies.

In addition, we will use your contact information to send you Health Newsletters, emails, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them and have not opted out.

We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

How We Protect Your Information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Policies Changes

This Privacy Policy may be updated from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Privacy Policy when it was most recently updated.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us by emailing us at .